Frequently Asked Questions
How does the Ultrasonic Cleaner actually clean my glasses and jewellery?
The cleaner uses high-frequency ultrasonic vibrations to create tiny cleaning waves in the water. These vibrations help loosen dirt, oils, grime and buildup from hard-to-reach areas, helping your glasses, jewellery and other small items come out looking noticeably cleaner.
What can I clean with the Ultrasonic Cleaner?
It’s designed for a variety of small items, including eyeglasses, jewellery, rings, necklaces, watches and braces. Simply add water, place your item inside and let the ultrasonic vibrations do the cleaning for you.
Is it easy to use?
Yes! The Ultrasonic Cleaner is designed to make cleaning quick and convenient. Simply fill the tank with water, place your item inside, connect the included USB cable and start the cleaning cycle. Its compact 19 × 8 × 7 cm design also makes it easy to keep at home without taking up much space.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at homeflow10@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.