Frequently Asked Questions
How much easier will this make my regular cleaning routine?
It simplifies your cleaning routine by letting you quickly reach and clean high, hard-to-access areas from the ground, making regular upkeep far easier and faster while also reducing the risk of falling from chairs or ladders.
Is this actually going to save me time compared to my usual way of cleaning?
Yes, it significantly reduces cleaning time by letting you quickly dust high areas from the ground in a single, efficient motion instead of setting up ladders or struggling with awkward reaches.
How often would I realistically use this in my home?
It's ideal for regular use during weekly or fortnightly cleans, making it easy to quickly maintain dust-free ceilings, fans, and high surfaces without it feeling like a big chore.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at homeflow10@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.